HH
Hayley H
1 reviews | Active since May 2025
28 May 2025, 09:44
Extremely disappointed with Homechoice product and services
To whom it may concern, I am writing to express my extreme dissatisfaction with both the products and service I have received from HomeChoice. I made a purchase expecting decent quality and reliable support, but what I received was far from acceptable.
Product Quality: The items I ordered were of very poor quality. It hasn't even latest a year and the item is already broken. This is unacceptable for a company that promotes itself as a trusted retailer.
Customer Service: Trying to get help from your customer service team has been frustrating. Long wait times, lack of response, and unhelpful agents have made the experience even worse. My concerns were either ignored or brushed off with no real solutions offered.
Overall Experience: I feel misled and disappointed. I expected better and will not be shopping with HomeChoice again. I also feel it is my duty to warn other customers to be cautious when dealing with your company.
I hope HomeChoice takes this complaint seriously and starts improving its quality and customer support.
It's a month since i logged my query/complaint and no proper response or resolution. As a unhappy customer I even took them further by reporting then to the Ombuds organization.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
28 May 2025, 10:07Hi Hayley,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply28 May 2025, 10:07
Official
Hi Hayley,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
HH
Hayley H's updateReviewer Update
28 May 2025, 10:20Thank you for your response and for acknowledging my complaint. I appreciate that you are taking the matter seriously and investigating it further.
However, I would like to emphasize the urgency of this issue. I have already experienced significant inconvenience and frustration due to the poor quality of the products and the lack of effective customer support.
I trust that your team will provide a clear timeline for resolution and take concrete steps to either replace the faulty items or issue a refund without further delay.
Please keep me updated regularly on the progress. I would appreciate a resolution within the next 5 business days and need feedback by next week 4 June 2025 as it will go in for 2 months since i logged my complaint.
I hope to see swift and meaningful action on this matter.
However, I would like to emphasize the urgency of this issue. I have already experienced significant inconvenience and frustration due to the poor quality of the products and the lack of effective customer support.
I trust that your team will provide a clear timeline for resolution and take concrete steps to either replace the faulty items or issue a refund without further delay.
Please keep me updated regularly on the progress. I would appreciate a resolution within the next 5 business days and need feedback by next week 4 June 2025 as it will go in for 2 months since i logged my complaint.
I hope to see swift and meaningful action on this matter.
HH
Hayley H's update28 May 2025, 10:20
Reviewer Update
Thank you for your response and for acknowledging my complaint. I appreciate that you are taking the matter seriously and investigating it further.
However, I would like to emphasize the urgency of this issue. I have already experienced significant inconvenience and frustration due to the poor quality of the products and the lack of effective customer support.
I trust that your team will provide a clear timeline for resolution and take concrete steps to either replace the faulty items or issue a refund without further delay.
Please keep me updated regularly on the progress. I would appreciate a resolution within the next 5 business days and need feedback by next week 4 June 2025 as it will go in for 2 months since i logged my complaint.
I hope to see swift and meaningful action on this matter.
However, I would like to emphasize the urgency of this issue. I have already experienced significant inconvenience and frustration due to the poor quality of the products and the lack of effective customer support.
I trust that your team will provide a clear timeline for resolution and take concrete steps to either replace the faulty items or issue a refund without further delay.
Please keep me updated regularly on the progress. I would appreciate a resolution within the next 5 business days and need feedback by next week 4 June 2025 as it will go in for 2 months since i logged my complaint.
I hope to see swift and meaningful action on this matter.
HH
Hayley H's updateReviewer Update
28 May 2025, 10:30To HomeChoice Customer Service,
I am extremely disappointed to report that this is the second time I have received a faulty product from your company — with the same issue as before. This clearly points to a lack of proper quality control and shows a disturbing pattern of negligence.
Despite my previous complaint and the inconvenience I faced, I gave HomeChoice another chance, only to be let down again. This is unacceptable.
I demand an immediate resolution, which includes:
1. A full refund or proper replacement (that is thoroughly inspected before shipping).
2. A formal explanation of why this issue keeps happening.
3. Compensation for the repeated inconvenience and poor service.
I am extremely disappointed to report that this is the second time I have received a faulty product from your company — with the same issue as before. This clearly points to a lack of proper quality control and shows a disturbing pattern of negligence.
Despite my previous complaint and the inconvenience I faced, I gave HomeChoice another chance, only to be let down again. This is unacceptable.
I demand an immediate resolution, which includes:
1. A full refund or proper replacement (that is thoroughly inspected before shipping).
2. A formal explanation of why this issue keeps happening.
3. Compensation for the repeated inconvenience and poor service.
HH
Hayley H's update28 May 2025, 10:30
Reviewer Update
To HomeChoice Customer Service,
I am extremely disappointed to report that this is the second time I have received a faulty product from your company — with the same issue as before. This clearly points to a lack of proper quality control and shows a disturbing pattern of negligence.
Despite my previous complaint and the inconvenience I faced, I gave HomeChoice another chance, only to be let down again. This is unacceptable.
I demand an immediate resolution, which includes:
1. A full refund or proper replacement (that is thoroughly inspected before shipping).
2. A formal explanation of why this issue keeps happening.
3. Compensation for the repeated inconvenience and poor service.
I am extremely disappointed to report that this is the second time I have received a faulty product from your company — with the same issue as before. This clearly points to a lack of proper quality control and shows a disturbing pattern of negligence.
Despite my previous complaint and the inconvenience I faced, I gave HomeChoice another chance, only to be let down again. This is unacceptable.
I demand an immediate resolution, which includes:
1. A full refund or proper replacement (that is thoroughly inspected before shipping).
2. A formal explanation of why this issue keeps happening.
3. Compensation for the repeated inconvenience and poor service.