1 reviews | Active since Apr 2019
Extremely Disappointed – Unacceptable Service
I previously placed an order a few years ago for a 4-plate stove, and it was delivered to me without any issues. Based on that experience, I trusted the service again and placed a new order for a gas stove on 14 July 2025.
After a few days of the order being stuck on "processing", I called to check if everything was in order. I was told that there were no problems and that the order was being handled. However, when I checked the tracking today, I saw that my order had been cancelled without any prior notice.
When I contacted them again, I was told that the item was too big to be delivered. This makes no sense, as I’ve received a similar stove before from the same company. It’s unacceptable that a customer has to follow up multiple times, only to be told—days later—that the product cannot be delivered.
This is very poor service. As a consumer, I expect clear communication and reliability. Unfortunately, this experience has been frustrating and disappointing. I will definitely not recommend this company to anyone.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team