Extremely disappointed and dissatisfied!!!!

I am extremely dissatisfied with the quality and service. I sent my first email 26 October 2020 to inform homechoice of this issue. A lady by the name Natasha got back to me 27th requesting pictures of my mattress which I purchased from them to further assist me. The 28th October I sent all photos required but made I also asked that a rep be sent out to physically view the bed in order to understand what I’m saying as pictures won’t do much justice (internal damage) and I only have it for a year. She then said that the case was logged and the relevant department will revert back to and 5days (3 November) later I sent her another email asking turnaround when someone will get back to me on my case. 13 November a guy Siphelele made contact and apologized as they have a backlog on their end and they working towards a resolution. Today marking 2 weeks later and I still haven’t received any assistance after sending a email asking what is happening.

So I’m extremely annoyed by this company and their service to me as a client who entrusted to purchase from them and then after receiving poor quality and now poor service is unprofessional and definitely not looking to do business with these guys again in future.