EXTREMELY BAD SERVICE - REFUND OF MONIES

MY RESPONSE: I TELEPHONE IN APRIL AND ARRANGED TO SETTLE ACCOUNT. I TOLD THE CALL CENTRE PERSON THAT I WILL BE SETTLING THIS ACCOUNT AND TO CANCEL DEBIT ORDER. THIS WAS NOT DONE AND ON SETTLING THE ACCOUNT THE DEBIT ORDER STILL WENT THROUGH. I HAVE BEEN CONTINUALLY PHONING THE CALL CENTRE TO ENSURE THAT THE DEBIT ORDER IS CANCELLED AND TO RECEIVE MY REFUND ON THIS D/O/. I ASKED FOR THE REFUND OF MY MONEY AND AFTER MANY PHONE CALLS AND CONFIRMATIONS THAT IT HAD BEEN PROCESSED IT HAS NOT BEEN DONE. I HAVE BEEN TOLD THAT REFUNDS TAKE UP TO 48 HOURS. IT HAS NOW BEEN MORE THAN 11 DAYS NOW. THIS IS WAY LONGER THAN 48 HOURS. I AGREED TO OUR CONTRACT TO PAY MONTHLY WITHOUT MISSING ANY PAYMENTS AND THEM STILL SETTLED THE ACCOUNT 4 MONTHS IN ADVANCE. NOW I MUST WAIT FOR MY REFUND???? HOME CHOICE REP**** TO MY MESSAGE, SEE BELOW, BUT TO DATE NOTHING HAS BEEN DONE <br> Hello <br> Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service a