Extremely Bad Service

A few days ago when my debit orders had run and my account was up to date, then I got hit wilth crual calls with your Homechoice account has not been paid yet. That the debit order did not go through. And it should be paid immediatly and send the proof of payment through by email with my ID number. I had to send them my bank statements again to verify the payment went through my bank account. This is alarming and the thought of ***** on their side did not slip my mind for one second. Unafficiant, untrained and lack of listening skills.