Extremely bad customer service and Client disoriented

I am utterly disgusted by the service received from HomeChoice, Zero client care knowledge and do not care about retention or word of mouth. I have been a loyal and disciplined client of HC for more that 2 years and in those 2 years i have paid my account on time all the times via EFT instead and that should atleast give you a picture of what kind of a client i am. In December i had a delayed salary payment cause i work for a start-up Company and at that time the company did not have a financial muscle to pay salaries. I called in to arrange payment plan as you are my creditor and the agent had no will to assist. to them i was a nobody cause i had failed to meet my commitment on time. Due to this i had to go through late payment. As a loyal and disciplined client again i took it to myself to pay back within the quickest time possible with the least i got as an income during that time. To my surprise i got listed immediately as a bad payer. How so when i had called in to explain the reason for not paying? and even after payment why my ITC has not been cleared? I called in today to query as this record has affected my reputation and livelihood i was thrown from pillar to post back and forth , customer service department , collections department and another department i have forgotten its name. After all this hassle still no help. I called in again and i was told to communicate with the Credit Bureau again i called them cause i am desperate to know whats going on . The Transunion told me that HC listed me and they cannot clear my ITC . without their instruction or consent. Again called HC . back to let them know the agent did not know what to do and he had to ask me of what must he do???????I then asked to speak to the Customer Service Manager and i was given the name Levinia who asked for my number to contact me back cause at that time she was busy attending to another call. I waited for her call all morning to nothing called again this afternoon and she told me that her turnaround time for call back is 48 hours cause she has other things to do. Okay i tell her my story and she tells me that there is nothing she can do cause HC did not list me and they cant clear my ITC. As a client who had more than R10K worth of purchases and is still paying her account and have been loyal to HC with a higher chance of retaining to you honestly do you think i will consider HC after receiving such services? Do you think i will refer anyone else? Now that my credit record has been affected cause of late payment did you check my payment behaviour prior? Whats there to lose i might just as well not pay the rest cause my ITC cant be cleared and HC is not responsible for that even after i have cleared my arrears. The lady Levinia does not deserve to be a manager all she could tell me is what she cant do not what she can do for me, a little effort to resolve the matter so that i can remain and retain. How many more clients are treated like this and might not even retain ?I have been in the service industry for years and i am in leadership and this is noway close to good client service and just a word of advise its actually more expensive to acquire new clients than to retain the existing client as this also lessens marketing costs cause of word of mouth. I need my case to be resolved with urgency and clear my ITC. Thank you very much