Extremely Bad customer service

I recently opened up an account with Homechoice,account no:*** and placed an order with them which I received then not long after that I ordered a luggage set which was the Jennifer 4 piece set which was coming with the Maurice 4 piece free,they later delivered my Jennifer set without my free gift,I spent over R200 calling them and equiring as to why they havent set my free gift and after a whole lot of running back and fourth with speaking to so many different people was told that theres no stock and they was going to send me a brown Jennifer set which I agreed on.Only later to find that they senta Red one which I already have,now I sitting with 2 of the same things which i dont want .I called again and at this point highy fustrated at this point and asked to speak to the supervisor which was Anwar he logged my query and said he will get back to me first thing Monday morning,which he didnt I was hoping to receive better service from him,I called again on the Tuesday which I spent more money on airtime,at this point I spent more than my instalment that due even on airtime to retify a mistake that they had made.Still no JOY from the supervisor even.SHOCKING SERVICE