1 reviews | Active since Apr 2017

28 Apr 2017, 17:57

Extremely Bad Customer Service

<p>I ordered 2 bedding sets via email and Homechoice kept me updated as to where in the process the order is. When they delivered the items it was completely not what I ordered and in with the items was a letter stating that they didn't have stock. My argument and what makes me upset is that no one called and told me that my orderd items are out of stock and give me the opportunity to choose something else. I sent them emails and called them to come collect their items but they are refusing to and call me every day torturing me to pay. I have the items on me for two months now. Homechoice must come collect their items please, I wish to nolonger do business with you ever!!</p>

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Replies (1)
Homechoice
Homechoice's reply29 Apr 2017, 08:45
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team