1 reviews | Active since Jul 2013
Extreemly Dissapointed customer
<p>Been asking for assistane for 2 weeks without any help, various emails and calls yet still not being assisted. Ordered items on 22 and 23 April which one of the items is a mothersday gift. Ordered the mothersday gift again seperatly due to the 1st order still saying processing after 2 weeks, 2 orders says dispatched yet no email or sms for tracking numbers and the order of 22 April still prosessing. I have asked to please be assisted and the white satin gift set to be delivered by the 14th of May for it to be in time for motherday, yet no assistane. Why should it take more than 21 days for an order that was processed to be delivered and no one able to assist the client with a tracking number or if the order was dispatched already. Truly dissapointed and heartbreaking that the motherday gift will probably not reach me before the 15th. Devistated and will not reccomed homechoice to anyone ever, as a first time client this is dusgusting!</p>
Home choice account no: ********** 46
Home choice account no: ********** 46
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Charnelle Netto assited me very well and promptly. package was received. Thanx
Charnelle Netto assited me very well and promptly. package was received. Thanx
