MS
Megan S
1 reviews | Active since Aug 2025
26 Aug 2025, 12:42
Exploiting the eldery
My elderly mother is being exploited by Homechoice. The customer service is also *********** because we had to drive from Eerste River to Wynberg to rectify my mother's account. According to the staff there her account was paid up last year Oct/Nov but there is a balance of R1200 April 2025. There were arrangements made to pay it off R200 per month and today the phone to tell her the balance is R2000. I email them several time but the problem has not been resolved and on top of it all the people phoning from the call centre is been rude to her every time she quiry her account. All the calls are being charge and they were phoning all day every day until she agreed to make this payment arrangement.
This is outright exploiting on a 64 year lady getting sassa grant and that was within her rights by paying the arranged amount.
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
27 Aug 2025, 07:48Hi Megan,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Best regards,
Homechoice's reply27 Aug 2025, 07:48
Official
Hi Megan,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Best regards,
MS
Megan S's updateReviewer Update
02 Sept 2025, 11:38Good day
Can someone give any feedback w.r.t this because my mother still keeping getting phone calls and messages. Please it is not fair if your people constantly phone and argue with her, you can check your phone call recordings.
Can someone give any feedback w.r.t this because my mother still keeping getting phone calls and messages. Please it is not fair if your people constantly phone and argue with her, you can check your phone call recordings.
MS
Megan S's update02 Sept 2025, 11:38
Reviewer Update
Good day
Can someone give any feedback w.r.t this because my mother still keeping getting phone calls and messages. Please it is not fair if your people constantly phone and argue with her, you can check your phone call recordings.
Can someone give any feedback w.r.t this because my mother still keeping getting phone calls and messages. Please it is not fair if your people constantly phone and argue with her, you can check your phone call recordings.