Exploiting domestic worker, faulty goods

I am shocked and disappointed by the way Homechoice is exploiting the poorest of the poor.

My domestic worker bought a Defy microwave through homechoice in August 2017. It was delivered to her home in Motherwell township. It stopped heating first week March 2018, well within its warranty period. She has made numerous calls to the call centre from March, each time being told something else and then eventually being put on hold indefinitely. Still nobody has collected, repaired or replaced the faulty microwave.

This morning I assisted her as she has no airtime, and heard it first hand. The first consultant said someone would come and collect it, then put her on hold indefinitely when she requested a ref number so we can follow up, as she has been told this many times before, without any action being taken.

We phoned again. The second consultant just put us on hold indefinitely. The third consultant (after a very long screaming match ) said someone would collect it from her address. We actually got a ref num 211 335 420.

Now someone phoned to inform her that no one is collecting, she must ship the 34 liter microwave oven back to homechoice via the post office. And she will have to insure it at her cost because if it gets damaged in transit, she will have to claim from the Post Office, as stated in your return advice.

Do you expect this mama to carry the 34 liter microwave to the Motherwell Post Office, and then pay for shipping and insurance with money that she doesn't have? This is a product failure, homechoice or Defy must collect the unit and repair or replace it.

This is grossly unfair and unacceptable.