Exceptionally bad customer service

<p>Good day, </p> <p> </p> <p><br />I app**** for an account which I never used quite a while ago. I recently place and order for the Simone 24-piece super luxury comforter set. Upon check out I was prompted to provide three months' bank statements and three months' payslips again. I decided to not go through with it and never checked out. The order still arrived a few weeks later. I accepted the order and decided to keep it and will pay for the items. On the day I received the order, I contacted Homechoice via their website, as some items was missing. The only contacted me three weeks later, on a Sunday. As Sundays are my only off day in the week I did not speak to your agent. They phone me again to hear when I will pay, I told them I will pay at month end as is appropriate, the agent being quite rude. I was phoned twice more in the same day by different agents with the same questions, unacceptable. I realized I never received an account and therefore cannot pay, your agent called me today again to hear when I will pay and I told them I would make a payment today. I phone the Customer Services number to get the banking details to make a deposit, being placed on hold for eight minutes, with the answering machine telling me to press one, and an agent will call me back, which didn't happen. I called yet again only to receive the run around again, needing all my details, ID Number, Cellphone number, name, surname, address, etc just to give me the account number. </p> <p><br />Kindly send me your banking details so that I can make a payment. My HC account number is ********** 55</p>