1 reviews | Active since Jan 2012
Ever Changing
I Have 2 accounts from Homechoice 1 for a couch that i should be paying R299 and headphones that should be R68.00. i have been paying my account regularly and on Debit order but for some reason for the last 2 months ive been recieving calls on making arrangements to pay my account and im a bit confused because i should have a debit order. Now the topping of the cream is im being told that the amount is now 402.00 monthly on both accounts. when i called the customer care dep i was told that thats the amount but no one can break it down to the correct amount as the innitial agreement i have with them shows a different amount. Another thing i was told was because they moved system but wont acknowledge the fact that their numbers are incorrect. i have been a loyal customer to homechoice but will not be bul**** into paying something i did not sign up for and to me this is breach of contract. If no one fixes my account i will be forced to take legal action.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
