eploitation

I am so disappointed in this company. my mother bought a phone through contract from them in November 2020 and in January 2021 it just switched off and did not switch on again. on the 26th of January my mother took the phone back and she was advised that it would be taken in for repairs, bare in mind that was the day that they deducted the debit order payment for it. at the end of February they took another debit order yet my mom had not heard anything from them and they still had the phone. at the end of March they took another debit order yet my mom had not heard anything from them. when we went to the shop on 27.03.2021 we were told that there was nothing they could do because this was dealt with my the call center which is odd because my mom did not take out the contract through the call center. the guy i spoke to at the shop said he would email the call centre and get back to me on Monday 29.03.2021. he did that and on the email he sent me was an invoice stating that the phone was water damaged and my mom was liable for the costs, which is a lie. Home choice is just exploiting my and i cant believe that they had to have the phone for two months before they could establish that. their customer service it absurd and its appalling to see such a big business treating their customers in this manner.