1 reviews | Active since Aug 2017
Endless phone calls
<p>I've been having terrible experience with Homechoice (Capetown) and their endless phone calls. they call and when i answer, they just place me on mute for a minute or two, eventually when the agent decides to speak, they just say a "hallo" and hung up. and if it happens that one of my colleagues answers my phone as I am not available, they refuse to speak to them or to leave a message, they DEMAND to speak to the owner of the phone. I’ve told them numerous times that I am not interested in buying anything. As if that was not enough, i got a call from them ( ********** 483) at 4:41am on 02/08/2017, and they just played a recorded phone call!!! Homechoice please remove my number from your systems, I am tired!!!!!!!!!!!!</p>
Dear Sir/ Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Dear Sir/ Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards