CK
Cynthia K
1 reviews | Active since Jan 2025
27 Jan 2025, 13:16
Empty promises
I had an oder of an airfry and microwave and had to pay it end of Jan but when I went to collect my order at clicks alex mall it was not there,kept on receiving calls that iam owing and they ended up debiting me I have send WhatsApp and emails even called the call center no one come back to me so I would like home choice to return my debit order, I don't have the things that was promised I feel rubbed and I feel this ***** and we're can I open a case for them
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Replies (2)
Homechoice's replyOfficial
27 Jan 2025, 15:16Hi Cynthia,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply27 Jan 2025, 15:16
Official
Hi Cynthia,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
CK
Cynthia K's updateReviewer Update
28 Jan 2025, 16:05Now ur consultant calls and harassing me I ask about the debited money she dropped the line on me and send me an sms saying my oder I cancelled who did they spea to and when iam I getting my money back can some help me to open a case for this people or something I really need to report this
CK
Cynthia K's update28 Jan 2025, 16:05
Reviewer Update
Now ur consultant calls and harassing me I ask about the debited money she dropped the line on me and send me an sms saying my oder I cancelled who did they spea to and when iam I getting my money back can some help me to open a case for this people or something I really need to report this