****ed off customer

I recently received a message from Homechoice about the purchase I made of which I don't recall ordering anything when I inquired about it was told I made the order on the 21/01/22 and that I received the order on the 24/01/22 of which I didn't whenever I want to buy something I do it myself online,I don't order through their call centre.What surprises me is I had such stories about people who owe homechoice the amount they don't know about please help because won't pay for something I don't have on me whoever made that order is from Homechoice they take advantage of vulnerable customers