JF
Jamie-Lee Fourie
1 reviews | Active since Jan 2026
30 Jan 2026, 12:18
Duplicate Payment and Incorrect Charges – HomeChoice
Extremely disappointing experience. I was pressured into making a manual payment yesterday because a representative repeatedly contacted me and would not stop calling. Despite this, the payment was deducted again today, which is completely unacceptable.
To make matters worse, I am being charged more than the amount that was originally agreed upon. This reflects poor communication, lack of control over billing processes, and highly unprofessional conduct.
I have lost confidence in this service and would not recommend it to anyone unless serious improvements are made in customer handling and payment accuracy.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
30 Jan 2026, 12:23Hi Jamie-Lee,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply30 Jan 2026, 12:23
Official
Hi Jamie-Lee,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
JF
Jamie-Lee Fourie's updateReviewer Update
30 Jan 2026, 12:26This is not good enough! I have read thousands of complaints of HomeChoice doing the same to everyone else. I did not agree to pay R2000 for a camping chair. I'd like to give you the SUPER low quality chair back (bag was ripped when I received it). You called me 28 times yesterday for a payment that was not due, but you cannot answer your phone or responds for weeks when I want a statement.
I will take this further.
I will take this further.
JF
Jamie-Lee Fourie's update30 Jan 2026, 12:26
Reviewer Update
This is not good enough! I have read thousands of complaints of HomeChoice doing the same to everyone else. I did not agree to pay R2000 for a camping chair. I'd like to give you the SUPER low quality chair back (bag was ripped when I received it). You called me 28 times yesterday for a payment that was not due, but you cannot answer your phone or responds for weeks when I want a statement.
I will take this further.
I will take this further.
Homechoice's replyOfficial
30 Jan 2026, 13:39Hi Jamie-Lee,
Please check your emails as we have sent you feedback.
The Customer Support Team
Please check your emails as we have sent you feedback.
The Customer Support Team
Homechoice's reply30 Jan 2026, 13:39
Official
Hi Jamie-Lee,
Please check your emails as we have sent you feedback.
The Customer Support Team
Please check your emails as we have sent you feedback.
The Customer Support Team