NS
Natasja S

1 reviews | Active since Dec 2011

29 Mar 2016, 12:05

Double debit orders for 2nd month running

Debit orders went off my account on 24/03 AND 26/03. <br> <br> The same happened last month, and according to my statement from Homechoice it was a KWIKSERVE payment. According to my bank it was a DEBIT ORDER. I had this payment reversed. I have no idea what a Kwikserve payment is, and definitely never made a payment that way.<br> <br> An sms received from Homechoice on 25/03 states that a debit order would go off on 26/03. But one went off on 24/03 as well.<br> <br> On 22/03 I received an sms stating that a repeat debit order has been scheduled for 25/04. I also received an sms on the 22/03 saying that my debit order will only be effective as from May and that I have to pay for March using another method.<br>

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Replies (1)
Homechoice
Homechoice's reply29 Mar 2016, 15:21
Official
Hello Biatch,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team