Double bed remplacement

Hi my name is Nandipha Ngqina and am expressing my regret nd disappointment with Homechoice from 3th August of 2021 since they sent ppl to collect my bed for the remplacement up to now they never bring up the new one meanwhile they're deducting the money in my account for it anytime I phoned them they are fading me with a lie saying they courier did came but I didn't answer my phone which is not true, I decided to phone there customer service to found out about the issue but all of them are saying things with doesn't make sense I spoke with Rihanna, busiswa et samath etc but still not getting my bed. To my point of view it looks like they're *****ing from me now I decided to cancel the deal because of the lies I even went to Homechoice Wynberg to do the follow-up on the issue but still not getting the answer I even told ethan to inform them if they courier bring the bed they can dropped it by Homechoice Wynberg so I can collect it myself, he did even show me the email with he did mention for to drop off the bed by Wynberg so I can collect like they always give excuses about not finding me on the phone. Even today we did called them to find out if they courier come nd one of the customers cervice said they did came but they couldn't find anyone while they did not come nd I did not receive any call regarding the delivery. Now the last option is to cancel the deal because I cannot keep paying for something with I did not received.