jM
jeanette M
1 reviews | Active since Nov 2016
14 Nov 2016, 08:06
double bad
<p>i buy a bed at home choice it was in Augst when the diliver the bad , and in five days time i call them and tell about the bed is not comfotable it hurt me it sims like i sleep on the topof wood,and the lady tell me i must sleep on that bed for six month it will ajusted , well i try to sleep on that bed and still the same the second person tell me i must sleep on that bed for three months it will be ok, i tell them this bed it really hurt me i cant sleep on that bed , and they told me they will send the assersor to come and check , the asser come and he says this is not good bad and he find that i did put more blankets to ajjust the bed, , and i phone and tell them the must sent the couries to come and fetch the bad , they tell me they will send the couries within 24hrs even today they have never keep up the bed, i received may calls asking me to pay the bed i told the how can i pay something that i dont use, so they told me that they are going to take me to their lawyers, so situation like this what must i do please help .</p>
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Replies (2)
Homechoice's replyOfficial
14 Nov 2016, 16:37Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply14 Nov 2016, 16:37
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
jM
jeanette M's updateReviewer Update
26 Apr 2017, 09:49Good day,
Thank you for your reponse. However, I have not received a call from one of your team members from the time you rep**** to this complaint, to date.
On Monday the 24th of April 2017, I received a call from Sigma SA because HomeChoice has handed me over to them. Prior to this, I received numerous calls from HomeChoice's accounts department and had to explain what had happened every time a received a call.
Marian Wilkinson from Greencoil sent an email to Megan Petersen at HomeChoice on 20/02/2017 confirming that they have indeed collected the bed and requested that Megan send her the relevant paperwork to sort this out. Clearly nothing has been done regarding this as I am still receiving calls and being threatened by HomeChoice's lawyers.
I am beyond disgusted by how this matter has been handled and I cannot believe that nothing has been done yet to resolve this. I am not liable for anything concerning the bed as it was collected. I have had to get myself another bed after waiting four months for the bed to be collected. It's almost a year now since I have bought the bed and complained about it and still nothing has been done. If I receive one more call from HomeChoice's lawyers about this account they will be hearing from my legal team as I cannot be harrassed because of HomeChoice's incompetence.
Regards,
Jeanette
jM
jeanette M's update26 Apr 2017, 09:49
Reviewer Update
Good day,
Thank you for your reponse. However, I have not received a call from one of your team members from the time you rep**** to this complaint, to date.
On Monday the 24th of April 2017, I received a call from Sigma SA because HomeChoice has handed me over to them. Prior to this, I received numerous calls from HomeChoice's accounts department and had to explain what had happened every time a received a call.
Marian Wilkinson from Greencoil sent an email to Megan Petersen at HomeChoice on 20/02/2017 confirming that they have indeed collected the bed and requested that Megan send her the relevant paperwork to sort this out. Clearly nothing has been done regarding this as I am still receiving calls and being threatened by HomeChoice's lawyers.
I am beyond disgusted by how this matter has been handled and I cannot believe that nothing has been done yet to resolve this. I am not liable for anything concerning the bed as it was collected. I have had to get myself another bed after waiting four months for the bed to be collected. It's almost a year now since I have bought the bed and complained about it and still nothing has been done. If I receive one more call from HomeChoice's lawyers about this account they will be hearing from my legal team as I cannot be harrassed because of HomeChoice's incompetence.
Regards,
Jeanette