SH
Sonja H
1 reviews | Active since Jul 2015
20 Jul 2015, 12:35
DONT EVER BUY FROM HOMECHOICE - THEY DONT ASSIST
A week after an agent has phoned me promising me a manager will phone me back to resolve my account issues NOTHING has happened. She also promised me that she will remove me from their database to stop the call centre agents phoning me 17 - 20 times a day (even on my work phone of which they don't have any permission to do)... NOTHING has changed!!!<br> <br> I still have queries that needs to be resolved WITHOUT any manager phoning me with a resolution.<br> <br> PLEASE DONT EVER BUY FROM HOMECHOICE - SPARE YOURSELF THE ISSUES AND CONSTANT PHONE CALLS - WORST SERVICE EVER RECEIVED!!!!
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Homechoice's replyOfficial
20 Jul 2015, 14:34Hello Sonja_Holl,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 Jul 2015, 14:34
Official
Hello Sonja_Holl,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team