1 reviews | Active since Mar 2026
Don't buy from them
Their customer service really is as poor as these reviews suggest and I regret not paying attention. I updated my profile with my new address, and then I placed an order only to find that they used the old address. Despite several emails, several messages to the social media team and phone calls, I was told by the social media team that it is what it is, it will be delivered to the old address because the address was not updated yet. Judging from the reviews of people struggling to get a refund or replacement, this is not even an option. I then tried to get the name of the courier and a tracking number to at least try and make arrangements that the courier calls me before delivery so I can go to the old address, but the message on that very simple request was this: “The courier is unable to change the delivery address given on the waybill , they are also not equipment for any delivery queries”. So that's that I suppose. Do not buy from Homechoice. I really wish I paid attention to the reviews.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for your feedback.
We hope you enjoy your order.
Kind regards,
The Customer Support Team
Thank you for your feedback.
We hope you enjoy your order.
Kind regards,
The Customer Support Team