WW
Warren W
1 reviews | Active since Apr 2023
13 Dec 2023, 09:39
Don't buy from Homechoice.
I would highly recommend NOT buying from these sharks. I ordered curtains in the beginning of November 2023. When they arrived they were not the same colour as advertised on their website, so I decided to follow the so-called easy returns procedure. It's now December the 13th and I'm still waiting for someone to come collect the curtains and refund me, after just over a month of waiting now. Every time someone calls me they just drop the phone and don't call back, and I cannot get through to their phone lines. This is just getting ridiculous now!
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Homechoice's replyOfficial
13 Dec 2023, 09:56Hi Warren.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice
Homechoice's reply13 Dec 2023, 09:56
Official
Hi Warren.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice