EP
Ernst P

1 reviews | Active since Apr 2020

29 Apr 2020, 13:51

Don't bother with Homechoice

For more than a month I have been waiting for my order,I have send all they have requested to the agent that is assiating me to place an order... they approved me for R4000 credit and I placed my order,yesterday more than a month after I have placed the order I received a message that I should submit my docs again they are processing everything. I contacted the agent that said she will submit again I should just wait for my order to be captured I will be receiving an sms with the delivery details from the courier service of delivery. Today I received an sms that my order is declined due to the fact that I don't meet their recuirements.... I have a dispossable income of more than R30000 after all is paid every month. Are not on ITC or in arrears on any of my accounts... I have ordered winter clothing etc as the clothing shops are closed and it is hetting winter... It is utter BS that I can't qualify or meet their expectations. I requested to know on what fact am I declined but could't get an answer. I will be reporting them to the NCR as for a month I have been kept on a line just to be told this. I have a flawless credit record

0
Replies (4)
Homechoice
Homechoice's reply29 Apr 2020, 14:37
Official
Hi Ernst.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice
 

EP
Ernst P's update29 Apr 2020, 14:45
Reviewer Update
Thank you so much.
EP
Ernst P's update29 Apr 2020, 16:29
Reviewer Update
Thank you Lee-ann for sorting out the order for me... you have been an awesome help. Thank you so much
EP
Ernst P's update30 Apr 2020, 13:40
Reviewer Update
Yesterday received an sms stating that everyting is approved and gave me credit amount. Today I received an call from Homechoice to confirm my address and all my info. Were told the courier company will be in contact regarding my delivery. 30 min later received a sms that I didn't meet their criteria... I am not on ITC,not accounts in arrears and have more thsn R30000 in dispsposable income