Done

Placed order 14/07/22 parcel despatched 15/07/22 parcel received 26/07/22. No communication with me at all despite my many attempts to reach them. Found item did not fit arm chair within 1 hour after receiving it I sms’d the return number and about an hour later I was phoned back and given a return reference number and told a courier would collect. Today is the 11/08/22 and still parcel has not been collected. All this with very little if any contact from them, despite my numerous attempts via phone and email. On the very rare occasion they respond to my email, all they say have your phone on and near you they will phone. They even asked for an alternative number, what do you do when you only got one number. Who takes 3 weeks to have an item collected by a courier. All my other online retailers collect the next day in the event of a return. Homechoice is very quick to respond to selling you something but unfortunately that is where any kind of service stops. I personally will never purchase from them again and I certainly won’t be referring any friends or family to make purchases from them. If I could give them zero stars I would. This company is definitely not a customer friendly comply and wouldn’t recommend them to anyone.