1 reviews | Active since Apr 2015
Don't Waste your time .
A month ago i placed an order with home choice for 2 side tables and 3 mirrors . After placing the order and being read the terms and conditions I was informed all was well and i could proceed with payment . On the same day two hours later I received a call from an agent informing me I was unable to purchase the mirrors if I did not buy another product . I informed the agent I was not interested in anything else . Under duress I had to purchase a flat sheet for R270 in order to receive the mirrors .<br> <br> After effecting payment the side-tables were delivered to my home with no mirrors . I was informed by the delivery man that the mirrors would be sent separately . When I called the call centre they indicated that when they have stock they would send the mirrors . Three days the flat sheet was delivered with no mirrors today I call I am informed that my order was cancelled and I must replace the order and repay the delivery fee . How does that make sense why deliver half the order and then cancel the order ?<br> <br> The service at home choice leaves very little to be desired . <br> <br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
