Dodging responsibilities!

I placed an order with Homechoice on 25 March and was charged a delivery fee. I have not received my order after 7 days! I have not even heard anything from HC except an SMS giving me the delivery company's contact details to follow up on my delivery. I don't understand why I,the customer, should now start calling around using my money to ensure that HC gets my parcel delivered. I have no business with the delivery company, so I don't want to be talking to them! <br> <br> It's high time you started good customer service. Call your client after dispatch to see if they have heard from the delivery company, and if not, follow up with your courier company and ensure that your client receives the goods they are paying for! Either that, or watch as people like me start buying somewhere else.