1 reviews | Active since Mar 2021
DO NOT OPEN A HOMECHOICE ACCOUNT!
Another year requesting for my account to be closed and the 'REVOLVING' account to be removed from my name!!!!!!! I paid up my Homechoice account via Vericred over 3 years ago, I have been sending an email to close my account ever since. Last year I received a call from another debt collector that I need to settle my account, I told the numerous times that I settled my account with HC. I called Vericred and they were able to get a paid up letter which I sent to Homechoice, with no reply. I have just received an email from Clear Score of a new entry on my profile, HOMECHOICE added a revolving account listen under credit cards, on my name after I’ve tried MANY times to close my initial account. I emailed them again to close my account, Candice Rittels from Homechoice rep**** that “Unfortunately, due to the status of the account, it has been sold as bad debt. As a result, we are unable to close the account at this time. However, please be assured that the account will remain marked as "bad debt sold paid up" on our records.” Then why TF are you adding and creating accounts on my name??? Homechoice you better sort this out!!! I’m not happy and I bet I’m not the only one!!!
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The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team