1 reviews | Active since Mar 2021
DO NOT OPEN A HOMECHOICE ACCOUNT!
I paid up my Homechoice account via Vericred over 3 years ago, I have been sending an email to close my account ever since. Earlier this year I received a call from another debt collector that I need to settle my account, I told the numerous times that I settled my account with HC. I called Vericred and they were able to get a paid up letter which I sent to Homechoice, with no reply. I have just received an email from Clear Score of a new entry on my profile, HOMECHOICE added a revolving account on my name after I’ve tried MANY times to close my initial account. I emailed them again to close my account, Candice Rittels from Homechoice rep**** that “Unfortunately, due to the status of the account, it has been sold as bad debt. As a result, we are unable to close the account at this time. However, please be assured that the account will remain marked as "bad debt sold paid up" on our records.” The why TF are you adding and creating accounts on my name??? Homechoice you better sort this out!!! I’m not happy and I bet I’m not the only one!!!
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team
