Distasteful Customer Service!!

I have never been so frustrated by a company. Homechoice seems to intentionally employ substandard employees who are not willing to help customers resolve their problems. I have been contacting Homechoice for the past month, at least twice a week and have been sent from pillar to post regarding a returned order and a refund. I placed an order on the 21st of September and opted to collect in store because I thought that way you get your order immediately. The order was a gift for someone so by the time it arrived I had already bought something else and no longer needed it. I went into the showroom on the 26th of September to let them know I would like the order returned and refunded. I called on the 6th of October when I hadn't received any further communication from them, only to be informed that the store had not done the return correctly and hadn't put in a request to have the order collected. The person I spoke to said they'd done that for me. Since that day I have been speaking to consultants who've told me of a 14 day turn around time on refunds; expiry dates of collections which was on the 9th of October and the 14 working days has lapsed since then. No one knows whether the order has actually been picked up from the store to be returned to the warehouse because apparently that is only when they can refund me (mind you I never even opened or left the store with the order). I was at some point told to call the showroom and ask them if the order was still there. The showroom's number is constantly engaged by the way. I contacted their complaints department twice and on the last time was told to make an arrangement with the collections department. The order was a cash order via PayJustNow, and on the other end PJN has not stopped collecting their monthly premiums for a package that I did not even take. So it has been a month and 4 days now (24 WORKING DAYS) since I told them I wanted a refund and have not yet received my money back!!