Dissatisfaction/very bad/poor service by homechoice

I have been a homechoice customer fof soo long and have been paying thier account so well as i never skiped any payments.. I bought couches, cushions n other stuff from them, they brought tje couches on fruday 12 Aug 2022 at past 4..i had made arrangements with someone to open for them. Then when i sat on the couch i felt the funny sound. I turned the couch upside-down then i resalised the legs are very loose.. Then i checked all the couches (coz i bought 6 seater couches) and the two seater n one seater legs are very loose.. The three seater one leg is loose.. I called them on monday 15 aug n send them videos on thier watsup number, to thiz very day nobody contacted me at home choice.. N the funny part is that iust still pay my installment even though i am not using the couches. How painful. I called them. Again on Tuesday following up.. I called again on Friday nobody bothered to return my call. K called in this morning only to he told not that the complaint was only recorded 2days ago like what the hell?