Dissapointed! horrible service.

2 issues:

1. I requested for a refund, which I subsequently received an sms that it was approved and that funds would be in my account within 48 to 72 hours, that was on the 14 June 2018. I phoned on the 18 May making a follow up, I was told that it would definitely be in the account today, 22 June 2018.

I am actually holding for the past 40 minutes on the line, Natascha is trying to convince me that she always tell her customers that payments will be done within 7 days? Are you kidding me? Why send an sms with misinformation? Today is exactly 9 days since I waited. In short, I am fed up with this homechoice, I promise you, I will never ever do any business with you.

Secondly, on ITC, it appears that I have 2 x homechoice accounts. Firstly you did a mistake of capturing wrong account number, you then went on to hand my account to your attorneys, after I paid it up, you decided to put a duplicate account on ITC as if I have never paid a cent since November 2017. Why are you so rude? I have been calling since March requesting that the duplicate account gets removed. No one is bothering to help. Why are you treating me like a piece of trash? nxa.