Dissapointed first time customer

Hi, I made my first purchase on your website for a lounge set. I recieved an sms today saying order dispatched. I called in with a few questions and was advised that my delivery address is on I dont live in for over 6 years. When placing the order online I made sure to update the delivery address, as I dont even live in the same province any longer. I can see online that my address was updated but apparently the only way to update an address is by calling through. No one on the website does it state this. I have since sent through my proof of address with certified ID and I can see that my mail was read as I have attached a read reciepy but no one has rep**** to my mail as yet! This is not the way to impress a new customer. Utterly dissapointed and even scared of whats to come.