LW
Laetitia W

1 reviews | Active since Jul 2013

17 Oct 2016, 10:38

DISSAPOINTED

<p>i wanted to place an online order from Homechoice. but decided to leave the page & come back later. as i wanted to log out. I recived a pop up message saying i can have a discount R100 if i stay & complete my order, I continued & place the order as i entered the code HC100 that was given it did not take & said ws invalid. I called the call centre & explained & the lady i spoke to said she would request the discount for me & i placed my order with her a Cash order.i then made my payment & awaited for feedback. i called several times & was told still waiting on feedback. 2 weeks later i calles again 13 October & was assisted & the lady told me my order was ready & approved & i will get an sms to notify me when I can collect my order as i would collect it in Wynberg. On mOnday morning 17 October i get an sms to say my order was cancelled due to non payment.i Called the call centre again spoke to Zola & she told me my discount was rejected. after several calls & long wait i was disapointed. I cancelled my order & requested my refund which will now take 7 14 days. Utterly disaponted.</p> <p>Need feedback from a Manager .</p>

0
Replies (3)
Homechoice
Homechoice's reply17 Oct 2016, 15:04
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,

LW
Laetitia W's update18 Oct 2016, 15:46
Reviewer Update

Got a call from a lady at Homechoice apologising for the incovenience , but no explanation as t why i didnt receive what was promised to me, all that she said that my refund will be paid out & she will see to escalate it.... Nothing else.... so whats the use.

LW
Laetitia W's update26 Oct 2016, 10:39
Reviewer Update

Another week has passed , no news from Homechoice, no refund paid to me as yet as per the lady that called me.

Bad bad service....