1 reviews | Active since Jul 2013
DISSAPOINTED
<p>i wanted to place an online order from Homechoice. but decided to leave the page & come back later. as i wanted to log out. I recived a pop up message saying i can have a discount R100 if i stay & complete my order, I continued & place the order as i entered the code HC100 that was given it did not take & said ws invalid. I called the call centre & explained & the lady i spoke to said she would request the discount for me & i placed my order with her a Cash order.i then made my payment & awaited for feedback. i called several times & was told still waiting on feedback. 2 weeks later i calles again 13 October & was assisted & the lady told me my order was ready & approved & i will get an sms to notify me when I can collect my order as i would collect it in Wynberg. On mOnday morning 17 October i get an sms to say my order was cancelled due to non payment.i Called the call centre again spoke to Zola & she told me my discount was rejected. after several calls & long wait i was disapointed. I cancelled my order & requested my refund which will now take 7 14 days. Utterly disaponted.</p> <p>Need feedback from a Manager .</p>
Best regards,
Best regards,
Got a call from a lady at Homechoice apologising for the incovenience , but no explanation as t why i didnt receive what was promised to me, all that she said that my refund will be paid out & she will see to escalate it.... Nothing else.... so whats the use.
Got a call from a lady at Homechoice apologising for the incovenience , but no explanation as t why i didnt receive what was promised to me, all that she said that my refund will be paid out & she will see to escalate it.... Nothing else.... so whats the use.
Another week has passed , no news from Homechoice, no refund paid to me as yet as per the lady that called me.
Bad bad service....
Another week has passed , no news from Homechoice, no refund paid to me as yet as per the lady that called me.
Bad bad service....
