Disputes Department NOT Giving Feedback

On 6 April I sent the below complaint to Homechoice and they responded on the 12th April with an automated email saying the Loss Control Department will contact me, to date I have never heard from them and they keep deducting money I did not spend with them.

"Good day,

Last week Homechoice deducted an amount of R2530.23 from my account which is not the normal installment of R481.00 that I usually pay to Homechoice. I phoned Homechoice Ref: ********** and I was told to send an email to ********** which to date has never been responded to. Yesterday I called Homechoice to followup and I was told I must send another email to **********

I would like to categorically state that the last time I made purchases with Homechoice was in 09 May 2017 and the items were 2 x get 1 free mini blankets and 2 x duvet covers with Order Number: ********** 0 as per the attached.

Homechoice must cancel this purchase and I will reverse the deduction and deposit back the amount that I usually pay as I did not do the transaction.

Lastly Homechoice must provide me with a recording of the transaction as they will prove I did not make the purchase and it's worrying if someone can change my personal details with your company without my knowledge as I am always asked for security details before I do any transaction.

Hope this will be resolved soonest.

Regards,"