sM
simon M
1 reviews | Active since Jun 2011
28 Oct 2015, 13:41
Dispute payment
I am very disappointed with Home choice, they blacklisted me for goods that i did not purchase from them.<br> <br> I called them to state that i did not take any goods from them. I was then asked to fill in the dispute letter, which I did on the 31st of March 2015, I kept following it up since then nobody has contacted me. all I get from them when i call is that someone will contact me. The year is almost finished now with no feedback.<br> <br> I want to clear my name and for them to remove me from ITC.
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Homechoice's replyOfficial
29 Oct 2015, 11:35Hello simonmash,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply29 Oct 2015, 11:35
Official
Hello simonmash,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,