Dispute of the account

In 2018 December i have learned that there is an account opened on my name of which i knew nothing about. I then phoned homechoice and they requested an affidavit from me disputing the account,of which i did. I requested a letter confirming that they have received the affidavit but they refused. Till now i can't get any credit due to the ***** done on my name and with no help from homechoice.

I spent the whole day phoning homechoice ***** department with no success, no one is answering the call. Please help me clear my name as soon as possible as i am declined by all the banks for credit.