Dispute not resolved

I am sick of tired of homechoice i have been calling them day in and day out everyday but seems as if i am not getting any help...someone took a fridge fraduently with my account and i made a dispute i submitted requested documents they advised that everything has being cleared and i am not liable of ***** that was done under my account and a request has being send to bureau to clear up my name but nothing is cleared up the amount is still reflecting under my credit profile called credit bureua and they had advised that they did not get any coomunication from homechoice advising that my name my must be cleared i send out emails i am not being responded and when i call the customer care the agents seems unsure of what they are doing when you request for a manager they hangup this is so unprofessional on another level this is such an incovience for me this account is messing up my bureau profile so bad all because of reckless landing on your end now i have to be running around you as if its my fault i am sick and tired i wouldnt recommend anyone to have homechoice account everything its just not proffesional because when i reach out to the customer care i am not getting any help...Worst customer service