Dispute case - AD***

I have logged a dispute with Homechoice last year (29.08.2018). I send all the documents they had requested for the dispute to processed. A ********** account was opened in my name and debit orders have been going out of my account. I contacted Homechoice in November 2018 to find out about the case since I had not received any feedback. A lady by the name Wasima ( ********** ) assisted me and let me know that the account was ********** and they were going to stop the debit. In December the debit went through again even after receiving surety that this will be resolved. Can someone please resolve this, I am tired of having to reverse these debit orders every month. This may affect my credit record.