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TB
Thuliswa B

1 reviews | Active since Jan 2013

08 Mar 2018, 10:52

Dishonesty in Sales and Free gifts!

In March 2014 I got a call from Homechoice who was offering a Comforter/Duvet that was on special which came with a free blanket. I was keen on the deal because of the free gift and the price of the Comforter/Duvet was affordable. When the order arrived around the 4th April 2014, I realised on the tax invoice that I was actually charged for the blanket. I contacted Homechoice and I was advised to courier the items and they would cancel the order. As per their returns policy, which states that good need to be returned with 14days without being used etc. I couriered the parcels on the 24th April 2014 and was charged R 150. I kept getting calls from Homechoice inquiring about parcels and I advised that I had posted already but months went by and the Post office advised that they had delivered the parcels but Homechoice said they didn't receive anything. I was eventually told to go to the police station to write an affidavit and detail the whole story which I did and faxed to them on 19th October 2016. I am still getting calls from them and I have tried everything from following up with the Post Office to sending them proof of courier as well as sending an affidavit and speaking to supervisors but nothing has been done.

I need this resolved URGENTLY.

0
Replies (3)
Homechoice
Homechoice's reply08 Mar 2018, 11:53
Official
Good Day Thuliswa We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologize for the inconvenience. One of our staff members will be in contact with you shortly. Regards Lee-Ann Customer Support Team
Homechoice
Homechoice's reply08 Mar 2018, 11:54
Official
Good Day Thuliswa We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologize for the inconvenience. One of our staff members will be in contact with you shortly. Regards Lee-Ann Customer Support Team
TB
Thuliswa B's update19 Mar 2018, 12:30
Reviewer Update
PATHETIC & DISGUSTING SERVICE!! I received feedback from Homechoice regarding my complaint and it was referred to such a lovely girl (Sandisiwe)whom I could tell did everything she could to assist, it got to a point where I received an sms on the 13th March confirming that my refund had been paid and that it would be available within 48-72 hours, it is almost a week and the funds have not reflected. Sandisiwe advised that she would be on leave this week and copied Afikile to assist further, which I have not heard from. Apparently there was a technical problem from FNB (a problem that takes a whole week??!)ridiculous!!! I sent an email and phoned Afikile and was told by Precious she's on a tea break, a supervisor Bilquees told me Afikile is in a meeting and that I would be phoned back, 4 hours later, still no call. Phoned in again and spoke to Ondela and asked her to directly transfer me to a manager and she utterly refused and told me to give her my personal details before she could do so, after I had given her the details, she put me on hold for over 15 minutes then hung up on me! Absolutely disgusting!! Beyond furious and disappointed!