Dishonesty
<p>I had a very bad service from home choice, whereby their are refusing to exchange the broken platter that they have sent me, I did return the broken one as they have requested that they will exchanged it as soon as they have stock. I am still waiting , I have waited for months now. They have guts to call me every day to tell me that my account is in arrears, how do I pay for the short parcel? Get someone to come and collect the whole set from me as I don't have money anymore to send it back. I have used lots of money on phone calls to you people. My account number is: ********** 54 as reference</p>
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Replies (1)Homechoice's replyOfficial
22 Jul 2016, 10:07Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply22 Jul 2016, 10:07
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
