1 reviews | Active since Jun 2019
Dishonest service
This is the worst company to deal with, never again!!! I'm at my wits end trying to receive a blanket that was not delivered to me, but they are deducting my money. I ordered a blanket, 3x 4kg blankets plus a 1kg blanket as a gift. I the package I only received 2x4kg blankets one was missing, same day (6june 2024) I called and told them that I have a blanket missing, was told to wait 14 days.... Still nothing, then was told to send an affidavit, which I sent on the 21 June..... I am still waiting for my blanket, they sent a statement this morning meaning they are going to take my money again, but still no blanket, I called again today, once again I'm being told to wait!!!!! How???? How long can it take to send a single blanket???
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team