Dishonest and ********* business practices

Appauled by the ********* business practices conducted at Homechoice. Not only do they have no clue of what they are expected to do but the insults received from the staff is disgusting.

Did you know for those of you that have an accout. The debit orders for October was reversed not by your bank but by Homechoice. They aparently have a problem in the system. Not only were we not informed of this problem they have no idea when it will be resolved. In the interim the money was deducted from your account and it is sitting in am account at Homehoice. Not even your proof of payment will comvince them to put your money back. Now ia forced to make a double payment because the system shows i owe money to Homechoice while they enjoy the luxury Of having the credit in their accout My discussion and emails with Mark wagenar and Udith was completely opposite. One tells you the problem is resolved the other tells you there is no hope as yet.

Even more concerning if you buy something and deliver it to a friend the system changes your detail to the new delivery adress with no supporting documents. God forbid of you try amf fix that mess. Its proof of address id copies etc and still after a month you still wait. In the interim total strangers will have access to your personal details.have they no respect for their customers. Without customers there can be no homechoice. Clearly they dont care about the popia act not even sure if they understand what the act means

I have interacted with ao many consultants and a month later still no help. What makes matters worse if you cant remeber the delivery address you cant enquire on the account.

Such a huge reputable organisation where are your values and ethics.

Your staff really need customer services training. Its disgusting