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Paddy M

1 reviews | Active since Oct 2018

13 Oct 2018, 10:00

Disgustingl rude contact centre staff.

After making an order, l let them know that l will collect the order as opposed to delivery. Now an extremely rude woman called me confirming my details, apart from repeatedly saying to her l am picking up my order(becoz l work 3 minutes from the shop) she kept on saying we will deliver, when l told her that she was pronouncing my surname incorrectly, she went beserk and told me l can go wherever l want. So l wont do business with disgustingly rude people and for that, keep your bedding and your rude contact centre agent and l will spend my money where lm made to feel like Homechoice is doing me a favour. No you are not, you are just disgusting!

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Replies (1)
Homechoice
Homechoice's reply14 Oct 2018, 17:19
Official

Good Day Paddy Mobaiwa,

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

We will be in contact with you Monday to assist in resolving the issue.

Regards.