PK
Pontsho K

1 reviews | Active since May 2019

10 Jul 2020, 02:14

Disgusting & zero customer service

Appalling customer service, consultants have zero telephone etiquette. Very unprofessional. They just randomly hang up in the middle of a conversation and don't bother to call back. Speak to customers how they want. Ask you the same questions a million times. Very sarcastic & cheeky. Refuse to disclose their identity when asked. Sandiswa (if that's even her real name) from the processing department apparently takes the cup. Disgustingly & sickening rude. Clearly home choice doesn't value their clients and the revenue they bring since they haven't bothered to train their staff, or they are also on the cheap labor boat and hire anything.

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Replies (1)
Homechoice
Homechoice's reply10 Jul 2020, 11:14
Official
Hi Pontsho.

We’re very sorry to hear about the poor service you experienced. 
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice

Best regards,