NM
Nkazimulo M
1 reviews | Active since Sept 2020
16 Jan 2025, 18:25
Disgusting service to me as black customer
As a homechoice customer I'm so disappointed with regard the service that they are giving me while I'm paying them every month l don't even miss their debt order. We bought the laptop from homechoice last year March and it was a fault l believe it was a factory fault they've been fixing it till to date As I'm speaking they brought it back after 3 and they claim that they fixed it, it worse than before I now got a feeling that homechoice is **** 💥I'm warning people to stay from homechoice gadgets
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Homechoice's replyOfficial
16 Jan 2025, 18:34 Hi Nkazimulo Mdletshe,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team
Homechoice's reply16 Jan 2025, 18:34
Official
Hi Nkazimulo Mdletshe,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,The Customer Support Team