Disgusting service of all time

I placed and order last week and the lady got my address wrong, now when the driver had to deliver the parcel on the 7th November that's when he told me he can't find the address, i phoned homechoice the very same day to amend the address but i was told i had to sent the proof of address i was so surprised because why was I not told about this from the start, I then sent an email with the correct address but it's almost 3 days still haven't got response. Ive even sent smses but still no one is willing to come back to me. Not only that the boxes of the parcels where torn, boxes were not sealed where it can be easy for someone to ***** the items inside. To top it off the the goods where not what i expected i will return them back as I can't deal with your *********** and rude consultants .