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Anthea S

1 reviews | Active since Oct 2016

22 Feb 2018, 12:07

DISGUSTING SERVICE IN EVERY POSSIBLE WAY.

FIRST OF ALL, I WAS A GOOD PAYING CUSTOMER. I ALWAYS PAID ON TIME. BUT EVERY MONTH I GOT HOUNDED BU RUDE AGENTS AS TO WHEN MY NEXT PAYMENT WOULD BE MADE. DUE TO A LOSS OF INCOME I CONTACTED THE CALL CENTER TO MAKE PAYMENT ARRANGEMENTS. EVERY MONTH SOMEONE FROM THE CALL CENTER CALLS ME TO MAKE A NEW ARRANGEMENT. FIRST OF ALL, WHEN THEY CALL THEY WANT ME TO CONFIRM MY DETAILS. THIS I DON'T LIKE BECAUSE THERE IS SO MUCH ***** GOING ON, I DONT FEEL COMFORTABLE GIVING OUT THAT INFO TO INCOMING CALLS. BUT ANYWAY, I TOOK THE CALL AT THE BEGINNING OF THE MONTH, DID THE USUAL AND PAYMENT ARRANGEMENT WAS CONFIRMED. THEN A FEW DAYS LATER ANOTHER CALL CAME, SO AT THIS POINT I'M SKEPTICAL. THE WOMAN ON THE PHONE WAS VERY RUDE AND THAT CALL DID NOT GO WELL AT ALL. THEN A FEW DAYS LATER I GET A CALL FROM SOMEONE ELSE TELLING ME THAT HOMECHOICE HAS HANDED MY ACCOUNT OVER AND GIVES ME NEW BANKING DETAILS AS TO WHERE I NEED TO MAKE A PAYMENT. I HER TO EMAIL ME THE DETAILS. WHICH SHE SAID SHE WOULD BUT NEVER DID. I WAS VERY ANGRY AS I HAD BEEN STICKING TO MY ARRANGEMENT SINCE IT WAS MADE. I THEM EMAILED HOMECHOICE A WEEK AGO, EXPLAINING MY ANGER AND DISAPPOINTMENT. AND AS USUAL. NO RESPONSE. THEN TODAY I DECIDED TO CALL, AND THE AGENT ASKS ME TO CONFIRM DETAILS, WHICH I START DOING AND THEN, THE SHE ASKS ME FOR MY ADDRESS, WHICH I GIVE HER AND SHE ASKS ME WHICH AREA IS CLOSE TO MY AREA THAT USES THE SAME POSTAL CODE. AND I'M LIKE????? WHAT DO YOU MEAN???? AND SHE STARTS GETTING ANGRY AND IRRITATED WITH ME. SURELY I KNOW MY ADDRESS!!! IT'S THE SAME ADDRESS I ALWAYS CONFIRM WITH. WHAT IS GOING ON NOW? SO I ASKED HER TO PUT ME THROUGH TO SOMEONE WHO COULD HELP ME AND SHE TOLD ME TO CALL BACK AND SPEAK TO SOMEONE ELSE.

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Replies (2)
Homechoice
Homechoice's reply22 Feb 2018, 12:14
Official

Good Day Anthea Sackim

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Lee-Ann

Customer Support Team

AS
Anthea S's update23 Feb 2018, 14:49
Reviewer Update
I'm really not sure what is going on here. Within less than an hour after writing this review, I get a call from an agent, apologising about the experience I had mentioned in my review with their agent. She explained to me that she was looking for the recording but could not find it and asked me when the agent had called. She clearly had not read my review properly, because had she done so, she would realise that I called their call center yesterday, which I explained to her. She asked me what number I called from, I gave her the number and she said she would look into it. Then today I get a call from a different woman, apparently a supervisor. She also apologised, telling me they could not find the call and do I maybe know what time they called me. AGAIN I explained that I called them yesterday, again she asked me for the number I called from and said that they would look into it. A few minutes later, the same woman who called me back yesterday called. 'Confirming' that my account was in arrears and that my account was handed over due to lack of payment. I asked her how they can say lack of payment when I have been sticking to my arrangement since the beginning and making payments every month. I why she was telling me this and she said that it was because of the review! This one clearly has no clue. I don't know if she just refused to hear what I was saying or perhaps I am communicating in a foreign language. But I told her to get the supervisor to call me back. They really don't care about their customers. They are calling me without any intention of resolving anything. They haven't even taken the time to read the review properly or to understand what the problem is. I would definitely not recommend homechoice to anyone. And I'll be sure to make my experience known.