Disgusting service home choice

I just received a call from a very rude consulted from home choice advising me that last payment they have received was on 28 of April and when can homechoise expect expect another payment - what the hell where the hell should i **** the money from if theh have just received a payment on the 28/ 04/ 2020

And they service is poor to the extent that I can not even feed it to my dogs last month I send an email questioning my statement it has been on ZAR11000 for over 5 months I want to know where the the hell is my other payment going to ????

Review my account revert back to me this is pure ******ion. I want answers and not some stupid phone calls request for more payment for money you have already received.

And the consulted is talking about the 28 while my debit order goes off on the 26 what the hell is happening at home choice can someone more senior review this ?????

And one more thing train your consultant they telephone phone manner is disgusting

Come back with answer but not some stupid excuses please